Here you will find frequently asked questions about the hotel and sightseeing at Miyajima and other locations.
Please feel free to contact us if your question is not answered here.
Q. What are the check-in and check-out times?
A. Check-in is at 15:30 and check-out is at 10:00.
Q. Do you have non-smoking rooms?
A. Yes. We have several non-smoking rooms of each type. Please contact us for more information.
Q. What kind of amenities do the rooms have?
A. Rooms have yukatas, hand towels, bath towels, tooth brushes, and hair dryers.
Q. Do you accept credit cards?
A. We accept almost all major credit cards except for Diners Club cards. Only single lump-sum payments are accepted. Some payments may also only be made in cash depending on your accommodation plan. Your understanding is appreciated.
Q. What time does dinner start?
A. It starts from 6 pm. The last seating for dinner is from 7:30 pm
Q. Does the hotel have Internet access?
A. You can connect through free Wi-Fi at the hotel.
Q. Are the hot springs open to the public?
A. Yes. They are open to the public from 13:00-20:00. However, the baths may be closed for inspections or reserved for private group use, so please contact us in advance.
Q. Is there parking at the hotel?
A. The hotel has free parking for 30 vehicles. We may ask for your car keys when the hotel is busy.
Q. Do you have a shuttle service?
A. We provide a free shuttle service from the hotel to JR Ōnoura Station. The drive takes about 5 minutes. The shuttle picks up guests from 15:30 and service from the hotel starts from 08:30. (Reservations required).
Q. Are hotel facilities accessible to persons with disabilities?
A. Unfortunately, the hotel is not accessible to persons with disabilities.
Q. Does the hotel offer wheelchairs for guests?
A. We have one wheelchair available for guests.
Q. Are children and infants able to stay at the hotel?
A. Yes, they are welcome to stay. We also have chairs, yukata, and slippers for children. Also, please feel free to ask the staff about disinfecting baby bottles, warming baby food, and providing hot water.
Q. Are pets also able to stay at the hotel?
A.Guests with pets can stay at the hotel.(Only small dog)
Q. How long does it take to travel to Miyajima?
▼ By car
From the hotel, it is about 12-13 minutes on Route 2 toward Hiroshima to the Miyajimaguchi pier. It is then 10 minutes by ferry to Miyajima. The total trip from the hotel to Miyajima is about 30 minutes.
▼By train (JR)
From JR Ōnoura Station, travel two stops toward Hiroshima and get off at Miyajima Station. It is then 10 minutes by ferry to Miyajima. It is about 30 minutes from the hotel to Miyajima.
▼Miyajima morning cruise (limited daily direct service to Miyajima)
We will transport you from the hotel to the ferry. It takes about 25 minutes to Arinoura on Miyajima. After arrival, it is an excellent spot for sightseeing near the Otorii grand gate. Please note that there is no return boat, so guests should use public transportation.
Q. How far is it to walk to Itsukushima Shrine on Miyajima?
A. It is about 15 minutes on foot from Miyajima pier.
Q. Are you able to walk from Itsukushima Shrine to the Otorii grand gate?
A. You are able to walk to the grand gate when the tide is out. Please contact us for more information.
Q. What time does Itsukushima Shrine close?
A. The shrine closes between 17:00-18:00, and times may vary depending on the season.
Q. Are you able to do sightseeing by car on Miyajima?
A. Although it is possible to take a car by ferry to Miyajima, we recommend leaving your car behind at Miyajimaguchi Station due to the many traffic restrictions on the island.
Q. How long does it take to travel to the Atomic Bomb Dome and Hiroshima Peace Memorial Park?
Take Route 2 heading toward Hiroshima. The trip takes about 45 minutes.
▼By train (JR)
Take a train bound for Hiroshima from JR Ōnoura Station. Get off at Nishi-Hiroshima Station. Take the Hiroshima Electric Railway streetcar heading for Hiroshima Station. After a 15-minute ride, get off at Genbaku Dome-mae (Atomic Bomb Dome). The trip from the hotel to the dome takes just under an hour.
Q. How long does it take to travel to Kintai Bridge?
From the Otake Interchange, take the Hiroshima Iwakuni Road and exit at Iwakuni Interchange. The trip from the hotel to Kintai Bridge takes about 25 minutes.
▼By train (JR)
From JR Ōnoura Station, take a train bound for Iwakuni. Get off at Iwakuni Station. It is then about 20 minutes by bus. The trip from the hotel to Kintai Bridge takes about 50 minutes.