Miyahama Grand Hotel (hereinafter, “the Hotel”) respects the content of the Act on the Protection of Personal Information, and pays careful attention to the handling the personal information of customers obtained through reservations, inquiries, and other means, as described below.

Definition of personal information

Personal information means any information that can identify a specific individual, such as an address, name, telephone number, e-mail address, birth date, and the like. The definition also includes information that cannot identify an individual as it can be easily be compared with other information to identify a person.

Collection of personal information

When you make a reservation or inquiry, you provide your personal information entered in the form on the hotel reservation site of the hotel or over the phone to the Hotel.

Scope of use of personal information and disclosure

The Hotel uses the personal information of customers as defined in the “Intended use of personal information” below. The Hotel will never provide or disclose your personal information to a third party unless requested to disclose information in a lawful and appropriate manner by a legal administrative organization in accordance with laws and regulations.

Intended use of personal information

The personal information you provide will be used for the following purposes. The Hotel shall obtain prior consent from customers concerning information to be used in the event personal information is to be used for other purposes than intended.
1. To smoothly respond to customer inquiries and their requests regarding the Hotel and this website.
2. To inform customers who have given their permission to be notified by the Hotel.

Management and safety measures for customer personal information

The Hotel shall carefully and appropriately manage personal information provided by customers, and pay careful attention to its security in data storage.

Correction and deletion of customer personal information

The Hotel will respond appropriately according to laws regulations, and respects the intentions of customers when there are requests to disclose, correct, or delete personal information held by the Hotel. In such an event, the Hotel will ask for cooperation in confirming individual identities in an appropriate manner to eliminate false statements. Please contact the Hotel to request that your personal information be corrected or deleted.

Updates to the privacy policy

The privacy policy may be changed to improve personal information protection and when there are revisions to laws and regulations. Any changes to the policy will be announced on this page.